Training Program Details

22553VIC Course in Public Sector Service Delivery

The 22553VIC Course in Public Sector Service Delivery is about communicating with service users to provide optimum public sector services. In this short course the focus will be on interacting with clients receiving public sector services, addressing client service needs and developing respectful relationships with clients.

To achieve a statement of attainment for 22553VIC Course in Public Sector Service Delivery, learners will be expected to demonstrate that they can:

• work effectively in the public sector
• contribute to health and safety of self and others
• deliver and monitor service to clients
• deal with conflict
• conduct government service delivery interviews

22553VIC Course in Public Sector Service Delivery has five core units.